Privacy Policy for Microconcrete Solutions

Last Updated: October 29, 2026

Microconcrete Solutions ("we, " "us, " or "our"), operating from Mumbai, Maharashtra, India, and providing specialized architectural microconcrete services across India and worldwide, is committed to protecting the privacy, confidentiality, and security of your personal data.

This Privacy Policy describes how we handle, process, and protect your information when you visit our website, use our contact form, or initiate an inquiry with us. We aim to align our practices with the principles of India's Digital Personal Data Protection (DPDP) Act 2023, the European Union and United Kingdom General Data Protection Regulation (GDPR), United States state privacy regulations, and other global data protection standards.

1. Contact Details & Accountability

Microconcrete Solutions is the primary entity responsible for your data. For any questions, access requests, or to exercise your privacy rights, please contact us directly:

- Business Entity: Microconcrete Solutions

- Location: Mumbai, Maharashtra, India

- Email Address: info@microconcretesolutions.com

- Phone / WhatsApp: +91 77389 16844

2. The Personal Data We Collect

We collect personal information that you choose to share with us when you communicate with us or prepare an inquiry. This includes:

- Identity & Contact Data: Your full name, phone or WhatsApp number, and email address.

- Project & Location Data: The physical site location, city, state, country, and the specific project type you are interested in (such as residential, commercial, or industrial microcement applications).

- Visual Media: Photos and videos of your project site, spaces, or design ideas that you share with us to help explain your requirements.

- Message Content: Any custom text, specifications, or notes you include in your inquiry.

- Automatically Collected Data: Basic technical information provided by your browser when you visit our site, such as your general geographic region and IP address, which helps us maintain a secure and functional website.

3. How Your Inquiries Work

Our website's contact form helps you organise your project details. It does not store your details on our website or in a database. Instead, it prepares a message or email that you review and choose to send to us from your own device, through WhatsApp or email. If you want to share photos or videos of your space, you can send them in that WhatsApp chat or email.

4. How We Use Your Information

We use your personal data strictly for professional and commercial engineering operations:

- To evaluate your project site, review the photos or videos you send us, and deliver accurate technical advice and cost estimations.

- To communicate directly with you via phone, email, or WhatsApp regarding project timelines, material availability, and application steps.

- To improve our services and website.

- To meet legal, tax and accounting requirements. We do not use your personal data for automated decision-making or profiling.

5. International Data Transfers & Storage

Microconcrete Solutions is based in India and serves clients across India and worldwide. Our website, domain and email are hosted or run by trusted third-party providers that operate internationally, including in the United States. Because of this, your information may be stored or processed outside your own country, including in India and the United States. When we receive information from people in the EU, UK or Switzerland, we take reasonable steps to protect it in line with this policy and the safeguards our providers offer.

6. Third-Party Services We Use

We do not sell, rent or lease your personal information. Your data is shared only where needed to handle your enquiry and carry out your project:

- Contractors and team members working on your project, who receive only the details they need (such as the site address and requirements).

- Professional advisers, such as accountants and legal advisers, where needed.

- Meta Platforms & WhatsApp: The communication application you use to send us your chat messages and project media.

- Cloud & Hosting Partners: Website hosting, domain and email providers, which keep and process data on our behalf.

- Legal & Regulatory Authorities: Competent government or law enforcement agencies, only if we are strictly required to do so by applicable law. Our website may link to other sites, such as Instagram and WhatsApp. They have their own privacy policies, and we are not responsible for how they handle your information.

7. Data Security and Retention

- Data Protection: We use standard security features provided by our hosting networks (including HTTPS encryption) to keep our website secure and protect your data while it is in transit.

- Retention Framework: We retain your project inquiries and communication history for a standard period of 24 months from your last interaction with us, unless you ask us to delete it earlier and we are able to do so. If your inquiry turns into an active project engagement, relevant contract and financial files will be kept longer, in line with standard Indian accounting, tax, and corporate laws. After this period, your data is securely deleted.

8. Cookies and Tracking Statement

Our website does not use advertising or tracking cookies, and we do not use analytics tools that track visitors. Our hosting provider may keep basic technical logs (such as IP address and browser type) to run and secure the site. If this changes, we will update this policy first. Our website does not track visitors across other websites, and we do not respond to Do Not Track signals.

9. International & US State Privacy Rights

If you are visiting our website from outside India, you hold distinct rights depending on your jurisdiction:

- UK & European Union Residents (GDPR): We process your personal data to respond to your request and take steps towards a contract with you, to meet our legal obligations, to pursue our legitimate interests in running and securing our business, and, where we ask for it, with your consent, which you can withdraw at any time by emailing info@microconcretesolutions.com. You have the right to ask for access to your personal data, to have it corrected or erased, to restrict or object to our processing, and to receive a copy of it in a portable format.

- United States Residents: If you are a resident of certain US states (like California, Virginia, or Colorado), you have the right to look over the personal information we collect, request its deletion, and confirm that we do not sell or share your data for targeted advertising. You may also ask us to correct your personal information. If we decline a request, you can appeal by emailing us, and we will tell you the outcome in writing. We will not treat you differently for making a request.

- How to Exercise International Rights: You can exercise any of these rights simply by sending a clear email request to info@microconcretesolutions.com. We do not require physical signatures or heavy paperwork to process your request.

10. Users in India

If you are in India, we handle your personal data in line with the Digital Personal Data Protection Act, 2023. We collect only the information you choose to send us when you enquire, and we use it only to respond to your enquiry, arrange site visits and samples, prepare quotations and carry out projects. By sending us an enquiry, you agree to us using your information for these purposes. You can withdraw your consent at any time by emailing us, although we may then be unable to continue with your enquiry. Your rights. You may ask us for a summary of the personal data we hold about you and how we use it, ask us to correct or update it, ask us to delete it when it is no longer needed for the purpose it was collected for (unless we must keep it by law), and nominate another person to exercise your rights if you die or are unable to do so.

Grievances. If you have a complaint about how we handle your personal data, email our grievance contact at info@microconcretesolutions.com or call/WhatsApp +91 77389 16844. We will respond within a reasonable time. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

11. Children

Our services are provided to adults, and to parents or guardians acting for a child. Our website is not directed at children, and we do not knowingly collect or use personal data from anyone under 18 without the verifiable consent of a parent or guardian. If you are under 18, please ask a parent or guardian to contact us on your behalf. We will deal with the parent or guardian for any quotation, agreement, site visit or payment. If we learn that a child has sent us personal data without a parent's or guardian's consent, we may contact the parent or guardian, or delete the information. If you believe a child has sent us information, email us at info@microconcretesolutions.com.

12. How We Handle Your Requests

Your privacy rights are not absolute, and we are not obliged to act on every request. Before acting, we may need to confirm who you are. We may decline or limit a request, in whole or in part, where the law allows or requires us to do so. For example, this may happen where:

- we must keep the information for legal, tax, accounting or contractual reasons;

- we cannot verify your identity;

- the request is repeated, unfounded or excessive;

- fulfilling it would affect the rights or privacy of other people; or

- the request is not one that the law in your location entitles you to make. If we decline or limit a request, we will tell you why where we are able to, and explain how you can appeal or complain to the relevant authority.

13. Updates to This Policy

We may update this Privacy Policy occasionally to match changes in our business or new data protection regulations. The "Last Updated" date at the very top of this page will always show you exactly when the policy was last changed.